Medior Operations Engineer
The Sharing GroupAmsterdam, Noord-Holland, Nederland
Posted March 21, 2025
Full Time
About the Company
An international startup that runs a great company in a growing industry with many opportunities still ahead of us.
Job Description
As our new Medior Operations Engineer, you will help keep the Soverin platform stable, secure and running smoothly. Your focus will be on day-to-day operational support, monitoring systems, resolving incidents and working closely with our support team to ensure our customers remain happy and our SLA commitments are consistently met.
Requirements
- Handling 2nd and 3rd line support tickets related to our email infrastructure
- Monitoring support queues, alerts and incidents to ensure SLA compliance
- Investigating and resolving operational issues and service disruptions
- Proactively monitoring platform health, performance and email flows
- Handling abuse notifications, blacklist reports and compromised accounts
- Supporting platform maintenance and infrastructure troubleshooting
- Managing internal office automation, hardware and team tooling
- Maintaining documentation and supporting ISO processes and audits
- Contributing to operational improvements and technical projects
Benefits
- Competitive salary based on your skills and experience
- Company pension plan
- Flexible working hours (remote/office mix)
- 26 days of paid leave
- Growth path and personal development
