Customer Service Representative I (Part Time)
The Shyft GroupIndiana, United States
Posted June 21, 2021
Part Time
About the Company
The Shyft Group is a diversified automotive solutions provider that specializes in commercial, retail, and service specialty vehicles and upfits. Through a portfolio of leading brands—Utilimaster, Blue Arc EV, Royal Truck Body, DuraMag, Magnum Truck Racks, Strobes-R-Us, Spartan RV Chassis, ITU, and Builtmore Contract Manufacturing—the company delivers customized chassis, bodywork, and aftermarket accessories for a wide range of transportation needs. By integrating electric vehicle expertise, advanced chassis engineering, and contract manufacturing, Shyft offers end-to-end solutions that help clients reduce operating costs and improve fleet performance. Its collaborative, customer-centric approach and commitment to innovation set it apart in the competitive automotive services market.
Job Description
Customer Service Representative I will complete part quotations, customer returns, orders, and resolve payment issues, working independently and as part of a team to ensure customer satisfaction.
Requirements
- Respond promptly and professionally to customer inquiries
- Determine vehicle specifications
- Order parts using online parts manuals
- Expedite and follow-up on customer orders
- Coordinate with buyer for special part purchases
- Ensure first pass phone percentage of 92% or better
- Provide support and guidance to shipping department personnel
- Prepare parts sales quotes
