Customer Service & Parts Sales

The job of the parts customer service representative exists to interact with customers to provide and process information in response to inquiries, concerns and requests about company products and services.

Requirements

• Handle all customer concerns and questions in a timely and professional manner
• Answer all customers questions or concerns via email, fax, or by phone
• Take accurate notes for all customer information and specifications
• Keep track of inventory knowledge
• Data entry; input sales order into software and print all required documentation
• Conduct walk-in estimates for quotes requested on behalf of customers
• Occasionally drive out to client locations for delivery of goods or services
• Follow up on shipments in transit and retrieve ETA information to customers
• Write up invoice credit requisitions
• Create warranty orders for customers
• Interact with customers face-to-face on an appointment or walk-in basis