Customer Engagement Representative

Join Suddath, a 100+ year old company with a reputation for excellence, and be part of a team that thrives on inclusion and diversity. As a Customer Engagement Representative, you will play a key role in driving customer interaction and satisfaction by proactively reaching out to customers, gathering feedback, and supporting their relocation journey.

Requirements

• Initiate outbound contact with customers to encourage completion of engagement surveys and gather actionable insights.
• Build rapport and foster trust with customers through consistent, professional communication.
• Manage a high volume of tasks, emails, and customer interactions with precision and efficiency.
• Support relocation-related administrative processes with accuracy and attention to detail.
• Prioritize tasks to meet deadlines and maximize customer touchpoints.
• Collaborate with the customer service team to enhance the overall customer experience.
• Demonstrate flexibility by working overtime when needed to meet customer needs.

Benefits

• Competitive wage
• Comprehensive benefits package, including 401(k) plan with company matching
• Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• Tuition reimbursement plan