Patient Scheduling Specialist - Cardiovascular Medicine

The Patient Scheduling Specialist in call center location monitors incoming call volume throughout the day and assigns staff accordingly to various scheduling duties. Specialist may also function as an associate/representative as needed. Patient Scheduling Specialist located in Clinic locations are responsible for creating a seamless experience by coordinating and scheduling appointments for patients; including imaging, laboratory, clinic, infusion, treatment, and/or procedures. The Specialist is an important member of the physician's care team and critical in creating a pleasant patient experience within an ambulatory clinic.

Requirements

• Responds to a high-volume of incoming telephone calls
• Responsible for accurate scheduling/re-scheduling/cancellations of patient visits
• Responsible for registration of patient during the scheduling process
• Delivers expert knowledge and understanding of scheduling guidelines, patient registration, pre-certification requirements and basic levels of health insurance and billing procedures
• Familiarity with insurance coverage types (HMO, PPO, VA, Medicare)
• Diligently and efficiently manages scheduling workload from assigned Appointment Request Workqueue (WQ)
• Communicate with Financial Advisor when the patient has concerns/questions about financial responsibility for appointments/treatments/procedures scheduled
• Trains new employees on department, POD, and clinic-specific operational protocols and workflows
• Builds and maintains trusting relationships with provider and clinical team to providing holistic and patient centered scheduling services
• Provides courteous and timely reponse to scheduling requests via electronic patient communication/ interactions
• Supports both front desk and scheduling (telephone and MyChart) workflows
• Demonstrates knowledge, adheres to, and educates others for the promotion of safety regulations, disaster plans, emergency response, infection control, fire safety, hazardous material policies and procedures
• Attends and actively participates in staff training or educational activities relating to job role
• Responsible and accountable for achieving organizational targets related to patient experience, people, sustainability, safety & operational excellence