Patient Support Operator (Full-time) On-site

The Villages Health is a patient-centered primary care driven, multi-specialty medical group looking for a Patient Support Operator to provide world-class service to patients. The ideal candidate will have a high school diploma, 1+ year of customer service experience, and knowledge of medical terminology and healthcare industry. The role will involve taking inbound calls, confirming and/or rescheduling appointments, and providing support to patients.

Requirements

• High school diploma
• 1+ years Customer/Patient Service Experience
• Experience in either a medical office or high-volume call center
• Experience using EMR software applications.
• Passion for providing superior patient service and hospitality.
• Knowledge of medical terminology.
• Knowledge of health care field.
• Knowledge of legal and ethical considerations related to patient information.
• Knowledge of customer/patient service principles, applications, and conflict resolution.
• Skill in putting information in preferred medical record system, meeting clinic standards.
• Skill in diffusing tense situations through diplomatic problem-solving.
• Skill in using computer, phone, and medical records software.
• Ability to communicate effectively with patients and staff via phone, in person and through email.
• Ability to establish relationships with a wide variety of people.
• Ability to multi-task and work in a fast-paced patient support center environment.
• Ability to hit and exceed customer/patient service level and quality goals.
• Knowledgeable in various software applications such as Athena, Radix, Counsel Ear.

Benefits

• Medical, Dental & Vision Insurance
• Matching HSA & 401k
• PTO & Paid Holidays
• The Villages Charter School Eligibility
• Sign-on bonus