Patient Support Operator (Part-Time) On-site

The Villages Health is a patient-centered primary care driven, multi-specialty medical group looking for a Patient Support Operator to provide world-class service to patients. The role involves taking inbound calls, confirming and rescheduling appointments, sending messages, and assisting with patient needs.

Requirements

• High school diploma
• Associate degree preferred
• 1+ years Customer/Patient Service Experience, healthcare industry a plus
• Experience in either a medical office or high-volume call center
• Experience using EMR software applications.
• Passion for providing superior patient service and hospitality.
• Knowledge of medical terminology.
• Knowledge of health care field.
• Knowledge of legal and ethical considerations related to patient information.
• Knowledge of customer/patient service principles, applications, and conflict resolution.
• Skill in putting information in preferred medical record system, meeting clinic standards.
• Skill in diffusing tense situations through diplomatic problem-solving.
• Skill in using computer, phone, and medical records software.
• Ability to communicate effectively with patients and staff via phone, in person and through email.
• Ability to establish relationships with a wide variety of people.
• Ability to multi-task and work in a fast-paced patient support center environment.
• Ability to hit and exceed customer/patient service level and quality goals.

Benefits

• Medical, Dental & Vision Insurance
• Matching HSA & 401k
• PTO & Paid Holidays
• The Villages Charter School Eligibility