Retail Sales Assistant - Keyholder
The WorksEngland, United Kingdom
Posted May 25, 2026
Full Time
About the Company
The Works is a retail company that inspires reading, learning, creativity, and play. We are proud to have an inclusive culture where everyone truly feels able to be themselves.
Job Description
As a Retail Sales Assistant - Keyholder, you will deliver exceptional customer service, spark brilliant conversations, and help customers with their shopping missions. You will also maintain store standards, operate tills accurately, and support with deliveries and stockroom organisation. If applicable, you will take on keyholder responsibilities such as opening and closing the store, cashing up, and carrying out management responsibilities. You will be a brand ambassador, representing our products, services, values, and behaviours in a positive and authentic way.
Requirements
- Deliver friendly, knowledgeable, and efficient service to every customer
- Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment
- Operate tills accurately and handle transactions with care
- Support with deliveries, stockroom organisation, and product availability
- Follow all operational procedures, including health & safety and loss prevention
- Work collaboratively with your team to meet store targets and KPIs
Benefits
- 25% Colleague Discount
- MyWorks - Access exclusive online discounts
- Family Friendly Leave
- Holiday - 28 days including bank holidays
- Can-Do Academy - Grow your skills and career
- Stream - Claim early access to 50% of your wages
- Share Scheme - Unleash your inner Monopoly mogul
- 24/7 support for you and your family
- Healthcare Cash Plan
- Long service awards
- Pension
- Life assurance
- Cycle to Work scheme
- Optional charity giving