Customer Service Specialist

Role Overview

This position will be responsible for providing reliable and professional customer care throughout the entire customer experience. This includes order taking, record management, processing invoices, order administration as well as supporting customer service specialist tasks.

What You Will Do

Respond to customer requests and queries, build strong relationships with Brown-Forman’s customers, communicate with logistics providers and import & logistics team concerning customer requests, inventory availability and logistics issues.

Why It Might Be a Fit

Must have experience in customer service, ability to learn new computer software, such as SAP, good communication skills, collaborative team player, excellent time management skills, adaptable and flexible, IT literate - MS Office applications & Google applications, data analysis, proactive, problem solving, basic English skill (both writing and reading), multi-tasks handling ability.

Requirements

• Minimum 1-2 years relevant experience in customer service
• Demonstrated ability to learn new computer software, such as SAP
• Good communication skills
• Collaborative team player
• Excellent time management skills
• Adaptable and flexible
• IT literate - MS Office applications & Google applications
• Data analysis
• Proactive
• Problem solving
• Basic English skill (both writing and reading)
• Multi-tasks handling ability

Benefits

• Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come
• Equitable pay structures for individual and company performance
• Premium employee experience