Customer Experience Representative

As a Customer Experience Representative, you'll support clients handling their inquiries via email and chat, and contribute to improving customer support operations. You'll also handle a wide range of topics, create and manage internal tickets, and track ticket progress.

Requirements

• Minimum 1+ year of experience in Customer Support
• Graduate candidates are preferred
• Background in fintech, trading, or brokerage companies is a plus
• Fluent in Arabic and English (spoken and written)
• Uncompromising integrity and strong dedication to professionalism
• Strong sense of ownership and responsibility
• Excellent communication skills
• Flexible and responsive when interacting with a wide range of customer personalities