Supervisor II - Earthmoving
Thompson Tractor Company, Inc.Pensacola, Florida, United States
Posted February 20, 2026
Full Time
About the Company
Thompson Tractor Company, Inc. is a family‑owned leader in the earthmoving, construction, and material‑handling equipment market, offering sales, rentals, leasing, and comprehensive parts and service solutions. The firm specializes in Caterpillar equipment, lift trucks, industrial diesel engines, and advanced electric power generation and marine propulsion systems. With a history dating back to 1957, Thompson combines decades of industry expertise with cutting‑edge technology to deliver reliable, high‑performance solutions tailored to contractors and industrial customers. Its commitment to exceptional customer service and continuous innovation sets it apart as a trusted partner for businesses seeking durable equipment and responsive support.
Job Description
The Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 technicians to ensure that customer needs are met at the highest level.
Requirements
- Coach and direct Service Department employees
- Monitor, improve, and maintain Technician performance
- Ensure proper planning of jobs, quoting, parts availability, and manpower
- Effectively handle customer objections and concerns
- Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required
- Monitor customer satisfaction and employee morale and take steps to improve both when necessary
- Minimize customer downtown with accurate and efficient job planning and repairs
- Effectively communicate with company personnel
- Assign jobs to shop technicians and dispatch field service technicians