Senior Site Reliability Engineer

Senior Site Reliability Engineer responsible for owning the reliability, scalability, and operational excellence of critical enterprise platforms and shared capabilities.

Requirements

• Design, implement, and operate reliable shared services platforms aligned to TR Technology standards, acting as the key point of escalation for any production‐related incidents.
• Participate in on-call/shift rotations (L2).
• Own service reliability outcomes, including availability, performance, latency, and capacity.
• Implement site reliability engineering and DevOps best practices.
• Feed non-functional requirements into the product backlog, such as, but not limited to, high availability, scalability, self-healing, observability, security)
• Apply advanced monitoring, alert correlation, and root cause analysis techniques (build and maintain monitoring & alerting for all aspects of infrastructure, micro-services and the platform)
• Act as Incident Commander for high-severity incidents when required: Troubleshoot and monitor until successful mitigation, communicate effectively, postmortem and implementation of the learnings.
• Apply AI/ML‐driven reliability and operational practices, including experience with AI‐powered monitoring, anomaly detection, incident triage, and predictive system analysis.
• Collaborate with engineering and platform teams to integrate AI‐based automation into CI/CD, infrastructure management, and incident response workflows.
• Focus on Continuous improvement and technical standards – drive improvements in productivity, monitoring, tooling and set industry best practices.

Benefits

• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing