Future Opening: Service Dispatcher
Thos. R. Birnie & SonsHamilton, Ontario, Canada
Posted January 9, 2026
Part Time
About the Company
Birnie Plumbing & Drains, a family‑owned business that has served Hamilton and the Golden Horseshoe for a century, specializes in residential plumbing and drain solutions. The company delivers reliable, high‑quality service, backed by a legacy of local expertise and a commitment to customer satisfaction. Its long‑standing reputation and hands‑on approach set it apart in a competitive market, making it a trusted partner for homeowners seeking dependable plumbing support.
Job Description
Thomas R. Birnie & Sons is seeking a part-time Service Dispatcher to evaluate customer calls, match them with the appropriate technician, and ensure a quality customer experience. The role involves documenting service calls, updating customers, and contributing to team growth through training. This is a great opportunity to join a family-owned company with a long history of serving the Hamilton and Golden Horseshoe communities.
Requirements
- Minimum two years experience as a dispatcher
- Experience dispatching in the service industry preferred
- Ability to communicate and build positive relationships
- Strong detail-oriented skills and multitasking abilities
- Ability to build trust, diffuse conflict, and hold others accountable
Benefits
- Competitive wages
- Great health benefits
- RRSP plan with company match
- Supportive team environment
- Culture building events
