VodafoneThree Channel Compliance Specialist

As a Channel Compliance Specialist at VodafoneThree, you will support the development and delivery of the Mobile CX plan, monitoring KPIs and driving plans to transform customer experience. You will analyze call and complaint drivers to uncover underlying issues and lead the development and execution of plans to address root causes. You will also oversee regulatory CX performance and ensure full compliance across all customer channels.

Requirements

• Strong analytical and problem‐solving skills, able to break complex issues into clear, practical actions.
• Ability to identify root causes, using structured methods to understand what’s driving customer issues and what actions will fix them.
• Experience turning data and customer feedback into insight, using both qualitative and quantitative inputs to spot opportunities and improvements.
• Expertise in regulatory CX management and complaint resolution.
• Clear and confident communication skills, able to explain complex topics simply and tell compelling insight-driven stories.

Benefits

• Flexible working arrangements
• Opportunities for career growth and development
• Collaborative and inclusive work environment
• Competitive salary and benefits package