The EVP of Product is a key member of the executive leadership team, responsible for defining and leading Thrive’s end-to-end product and platform strategy across Cybersecurity, Cloud, Digital Experience, Infrastructure, and AI-powered services.
Requirements
- Define Thrive’s 3-year product vision aligned to revenue growth and EBITDA expansion targets.
- Rationalize acquired service offerings into standardized, tiered, scalable packages.
- Establish clear product segmentation (core, advanced, AI-enabled, verticalized solutions)
- Lead lifecycle management: build, enhance, sunset.
- Continuously scan market, customer and competitive trends to inform strategy, identify new opportunities and proactively manage product innovation.
- Define and execute Thrive’s AI-first services strategy that is tightly integrated into the product roadmap.
- Identify opportunities to embed AI and automation into existing and new offerings to improve outcomes (speed, quality, risk) and drive accretive revenue, margin expansion, or cost-to-serve improvement.
- Productize automation and AI into revenue-generating offerings.
- Define and lead AI governance, internal enablement, and client-facing packaging for AI and automation.
- Partner with ServiceNow and key vendors to embed AI at the platform level.
- Parter with Finance and Operations to define a clear margin improvement agenda across the product and services portfolio, with specific targets for gross margin and driving product-level margin visibility.
- Improve gross margin through vendor rationalization, tool consolidation, and thoughtful build/buy/partner decisions that simplify the stack and increase buying power.
- Embed automation into workflows and service deliver to reduce manual effort, improve quality and consistency, and expand labor efficiency without compromising customer outcomes.
- Design offerings that are operationally scalable, standardized architectures, repeatable implementation patterns, and well-defined service tiers so that growth translates into expanded margins rather than linear cost increase.
- Establish a standard product integration playbook for acquisitions.
- Rapidly assess acquired products and services for strategic fit, overlap, technical health, customer impact and financial performance, and translate findings into clear recommendations.
- Lead Day 0–180 product harmonization roadmap, defining which offerings to keep, enhance, sunset or migrate, and in what sequence and timeline.
- Eliminate duplicative tools and service fragmentation.
- Ensure integration decisions balance growth and churn risk.
- Ensure that each acquisition strengthens, rather than fragments, the overall platform and portfolio, driving toward a more standardized, and margin-accretive product set over time.
- Deeply understand customer segments, personas, and journeys across our core industries, ensure voice-of-the customer and frontline feedback are systematically fed into product decisions.
- Partner with CRO and Marketing to:
- Simplify messaging.
- Align packaging and pricing.
- Enable sales with clear value propositions.
- Support verticalized offerings (Financial Services, Healthcare, PE portfolio companies, etc.).
- Support strategic customer engagements, renewals, and large pursuits by articulating our product roadmap, differentiation, and value proposition.
- Implement and enforce a structured product roadmap, governance framework and operating model.
- Establish prioritization framework that balance customer value, revenue impact, strategic fit and operational feasibility – focusing on ROI and a value creation plan.
- Build product KPI dashboard:
- Revenue by product line
- Gross margin by product
- Attach rates
- Adoption
- AI penetration
- Leadership
- Build, coach and retain a high-performing product organization capable of executing in a high-growth multi-country environment.
- Foster a culture of customer obsession, data-driven decisions, disciplined execution, and continuous learning.
- Set clear expectations, rhythms and success metrics for the product teams.
- Attract top product talent and create succession plans for future product leaders.
- Champion cross-functional leadership and partner closely with COO, CTO, CRO, CMO, CFO, and CPO.
- Model executive presence with customers, analysts, partners and the Board, serving as the voice of the product strategy and market vision.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
