Senior Customer Success Manager

Thrive is a leading behavior change technology company that helps individuals and organizations improve well-being, performance, and mental resilience. The Senior Customer Success Manager is responsible for the successful delivery, adoption, and ongoing engagement of Thrive's technology solutions to customers.

Requirements

• Owns a defined portfolio of customers across the lifecycle, including renewals and expansion
• Forecasts renewals and expansion in partnership with Sales, with support as needed
• Manages timelines, risks, and customer readiness for launches and ongoing programs
• Leads executive-facing QBRs for assigned accounts
• Partners cross-functionally to deliver adoption, engagement, and value realization
• Represents the voice of the customer and escalates risks appropriately
• Contributes to CS playbooks, best practices, and process improvements
• Owns the most complex, high-revenue, or strategically critical accounts
• Leads renewal and expansion strategy with minimal oversight
• Drives executive alignment across large, multi-stakeholder customer organizations
• Anticipates and mitigates risk before it impacts retention or expansion
• Serves as a strategic thought partner to customers, not just an execution lead
• Drives internal alignment across Sales, Product, Marketing, and Leadership for priority accounts
• Proactively identifies patterns and influences CS strategy, playbooks, and operating model

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Health & Financial Benefits