Senior Retail Associate

Thuma is seeking a proactive Senior Retail Associate to join our new team in Cherry Creek, delivering a best-in-class customer experience as part of Thuma at Cherry Creek.

Requirements

• Provide exceptional customer experience, ensuring every guest receives warm, personalized service.
• Maintain the store's visual identity within brand guidelines through merchandising and stock replenishment.
• Lead by example, demonstrating deep product and brand knowledge while inspiring the team.
• Work collaboratively to achieve daily goals and contribute to the overall success of the store.
• Operate all systems seamlessly, including POS, inventory management, and clienteling platforms.
• Serve as a Thuma Brand Ambassador and Keyholder.
• Build and nurture client relationships.
• Support the ecommerce customer experience team by responding to customer service emails when needed.
• Step into the cafe as needed, taking orders and serving customers with care and efficiency.
• Maintain store appearance and cleanliness on a daily basis.
• Support Management on back-of-house operations.
• Grow to support Management in future onboarding and training.
• Assist with in-store appointments for guests and trade partners, ensuring a high-touch experience.
• Other activities and functions to facilitate store success as necessary.

Benefits

• Comprehensive medical, dental + vision coverage options with generous employer contributions
• 401k: Participation in our 401k program where we will match up to 6% of your contributions
• Paid Time Off: We believe healthy, happy, relaxed people do better work
• Extras: 12 weeks of paid parental leave + company sponsored membership at One Medical
• Employee Discount: We provide an employee discount of 40% off all Thuma products
• Room Upgrade: A complimentary product credit when you start, worth up to $2,000