Commercial Ops Analyst

Thumbtack helps millions of people confidently care for their homes. The Commercial Operations Performance team is looking for a Commercial Operations Analyst to enhance processes, standards, and methodologies across our Commercial Operations teams.

Requirements

• 3–5+ years of experience in analytics, operations, or business intelligence roles supporting GTM, service, or customer operations teams
• 3+ years of SQL experience in a production environment (BigQuery preferred), including joins, aggregations, and performance-optimized query design
• 3+ years of business intelligence experience building and maintaining dashboards in Tableau, Looker, or an equivalent platform
• Experience blending data across CRM, support, and people systems (e.g., Salesforce, Genesys, Workday, or equivalents) to create unified operational insights
• Strong understanding of Service / Customer Service operations and associated KPIs
• Demonstrated ability to structure ambiguous problems, identify root causes through data exploration, and communicate recommendations clearly to both technical and non-technical audiences
• Strong project management skills, with experience scoping work, prioritizing requests, and delivering results using tools like JIRA, Asana, or similar
• Comfort working cross-functionally in a fast-paced, evolving environment while building trust and adapting to new information
• Ability to work a 4:00 AM – 1:00 PM local schedule, with occasional flexibility for critical cross-functional meetings

Benefits

• Flexible work schedule
• Opportunity to work with a fast-paced and evolving environment
• Potential for career growth and development