Customer Success Manager (Enterprise SaaS)
TicketManagerCalabasas, California, United States • New York, New York, United States
Posted January 27, 2026
150000 - 175000 USD
Full Time
About the Company
TicketManager is a fast-growing, profitable company that values ownership, collaboration, and excellence, and is building a team that’s passionate about making work impactful and fun.
Job Description
TicketManager is hiring a Customer Success Manager (CSM) to own and grow a portfolio of enterprise accounts. The CSM will be responsible for driving expansion, renewals, and long-term customer value through strong relationship management, consultative selling skills, and executive presence.
Requirements
- BA/BS degree
- 5-7+ years of professional work experience in a collaborative, data-driven environment
- Proven experience in Customer Success, Account Management, or Enterprise Sales within B2B SaaS or services
- Strong commercial mindset with comfort owning renewals and expansion revenue
- Confident executive communicator with experience engaging senior decision-makers
- Highly organized, proactive operator who can manage multiple stakeholders and priorities
- Comfortable working cross-functionally and holding teams accountable to shared goals
- Willing and excited to travel and engage customers in live event environments
- Experience in ticketing, sports, events, hospitality, sponsorships, or enterprise services
- Background supporting complex, multi-stakeholder enterprise accounts
Benefits
- 401(k) Company Match
- Medical, Dental, Vision & Chiropractic
- Unlimited PTO
