Director of Ticket Operations & Fulfillment
TicketManagerMesa, Arizona, United States
Posted February 17, 2026
150000 - 175000 USD
Full Time
About the Company
TicketManager specializes in managing corporate sports and entertainment tickets, offering advanced technology for seamless guest experiences and real-time reporting. With over $2.4 billion in annual ticket management and partnerships with global brands like Ticketmaster and the NFL, TicketManager is a leader in the industry, providing comprehensive solutions for corporate entertaining and event ticketing.
Job Description
TicketManager is seeking a Director of Ticket Operations to oversee end-to-end ticketing execution for high-profile live events. This role requires a senior operational leader to manage ticketing workflows, fulfillment processes, and seating logic while leveraging automation and AI tools to improve efficiency and visibility.
Requirements
- 5+ years of experience in ticketing operations, live events, marketplace operations, or a related operational leadership role
- Proven experience managing multi-team structures, including vendor-managed or outsourced teams
- Deep understanding of ticketing workflows, fulfillment processes, seating logic, and pricing execution for live events
- Exceptional attention to detail with the ability to operate effectively in fast-paced, high-pressure environments
- Strong experience building and managing Jira workflows, operational dashboards, and planning tools
- Demonstrated interest and hands-on experience using automation and AI tools (e.g., ChatGPT, Gemini, Claude) to improve operational efficiency and visibility
Benefits
- 401(k) Company Match
- Medical, Dental, Vision & Chiropractic
- Unlimited PTO
- Quarterly live event credits
- Monthly happy hours
- Volunteering
- Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup
