Customer Success Specialist

Tide is seeking a Customer Success Specialist to join their team. The ideal candidate will have a passion for small businesses and helping them achieve their dreams. They will be responsible for managing inbound communications from customers, ensuring sales technologies are used accurately, and proactively contacting prospective customers. The role requires a results-oriented work ethic, impeccable attention to detail, and the ability to work in a fast-paced environment.

Requirements

• Ability to engage and quickly establish strong working relationships
• Results-oriented work ethic with impeccable attention to detail, determination and drive
• Passion for small businesses and helping them achieve their dreams
• Ability to work in a fast-paced environment and effectively engage with Customers to understand their customer’s requirements/needs so you can guide them to the solution
• Work well independently as well as collaboratively with the wider business
• Self-motivated and ability to manage and to plan your day
• Ability to troubleshoot issues quickly and effectively
• Experience working on the telephones - sales or call center based environments
• Works effectively in virtual teams with colleagues, customers, suppliers and others

Benefits

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance