Senior Analyst, Complaints, UK
TideHyderabad, Telangana, India
Posted May 8, 2026
Full Time
About the Company
Tide is a fintech company that helps SMEs save time and money by offering business accounts and related banking services.
Job Description
Tide is looking for a Complaints Analyst to manage complaints from UK members and non-members regarding their products, services, or customer service. The successful candidate will be responsible for investigating complaints, communicating with complainants, and working closely with internal departments to identify systemic issues and develop solutions.
Requirements
- UK Complaints Handling
- Financial Industry Knowledge
- Startup Familiarity (desirable)
- Empathetic Communication
- Resilience & Conflict Resolution
- Time Management
- Analytical Mindset
Benefits
- Competitive salary
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- WFH Setup allowance
- 15 days of Privilege leaves
- 12 days of Casual leaves
- 12 days of Sick leaves
- 3 paid days off for volunteering or L&D activities
