Client Development Manager

The Client Development Manager will be responsible for managing and driving clienteling strategies within Korea. She/he will partner with Global Client Development team and regional stakeholders to create the high-performance clienteling culture, capabilities and programs to inspire our retail teams to proactively build the strong 1 to 1 relationship with their clients, enhancing loyalty and revenue growth.

Requirements

• 10+ years’ experience in CE / CRM / Clienteling in the luxury retail or hospitality
• Experience in producing / conducting high-level customer analysis and interpretation
• Effective communication skills with both management and retail store staffs
• Demonstrated ability to collaborate productively and ability to lead and influence in a team environment
• Agile and with an entrepreneurial spirit, finding innovative approaches and solutions to the challenges of this role
• Flexible, enthusiastic and motivated with the ability to quickly adapt and collaborative solutions in a rapidly changing and growing business
• Knowledge of retail and luxury market to drive sales through clienteling activities
• Excellent interpersonal skills with a thoughtful attitude
• Fluency in both English and Korean (written and verbal)