Financial Aid Counselor

The Financial Aid Counselor assists students and parents with the financial aid process and provides information on financial aid procedures and eligibility requirements. Adhere to institutional, state, and federal compliance guidelines and take the initiative to resolve problems and assist with the overall day-to-day activities associated with processing all the items related to financial aid.

Requirements

• Bachelor’s degree
• Preferred minimum of 1-3 years of experience in financial aid or at a college/university.
• Excellent communication skills (verbal, written, and presentation)
• Exhibits meticulous attention to detail and strong problem-solving skills
• Demonstrated experience providing quality customer service, patience, high energy, enthusiasm for helping others, and a positive attitude, even during stressful and peak times.
• Ability to organize and manage multiple projects in a high-pressure, fast-paced, and frequently changing environment.
• Demonstrate experience working with diverse populations.
• Ability to maintain a high level of confidentiality.
• A “team player,” as well as the ability to work independently.
• Familiar with the complex regulations of federal and state financial aid programs.
• Prefer working knowledge of a student/financial aid information system.
• Experience with MS Word, Excel, PowerPoint, and any email program.
• Ability to work a flexible schedule to include office hours and potential extended hours and weekends; some travel may be required.
• Must be in good standing with Federal Student Loans.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account with annual employer incentive contribution & Flex Spending Account with options to save pre-tax dollars for medical, dental, and vision expenses
• Employer-paid basic life insurance and long-term disability, plus voluntary plans for supplemental life insurance and short-term disability
• 403(b) retirement plan with employer matching contributions
• Generous paid annual and sick leave, plus paid holidays throughout the year
• Educational tuition benefits for you and eligible family members
• Access to a confidential Employee Assistance Program (EAP) for personal and professional support