Customer Support Specialist (Creator Support) - Japanese Speaker

TikTok is seeking a Customer Support Specialist (Creator Support) to deliver high-quality white-glove service to creators. This role involves handling a range of inquiries across various channels, ensuring platform features are accessible, and resolving complex issues. The specialist will contribute to strategic growth initiatives and collaborate with cross-functional teams to maintain a safe and supportive environment for creators.

Requirements

• Fluency in both Japanese and English
• Minimum 1 year experience in a user support or customer service role
• Strong written communication skills
• Proficiency with computers, CRM software, and strong typing skills
• First-class time management and decision-making skills