TikTok Shop - Service Insights Program Manager

The Service Insights Program Manager will be responsible for driving a comprehensive 'Voice of the Customer/Business/Creators' strategy and defining methods to align service insights with in-depth user analyses. The role will also involve developing effective intelligence and business insight strategy based on analysis and assessment of customer inputs and satisfaction scores.

Requirements

• Drive a comprehensive 'Voice of the Customer/Business/Creators' strategy
• Develop effective intelligence and business insight strategy
• Create communication and assist in defining the integration processes for service insights into cross-functional action plans
• Able to navigate through ambiguity and a fast changing environment
• Provides innovative and comprehensive solutions to improve customer satisfaction and simplify customer problems
• Lead the development of strategy and vision for multiple areas and influence key stakeholders
• Present and report key business outcomes with measurable data and voices from customers
• Work closely various internal and external teams