TikTok Shop - Service Strategy Program Manager
TikTokSingapore, Singapore, Singapore
Posted March 20, 2026
Full Time
About the Company
No company description available.
Job Description
TikTok Shop is seeking a Service Strategy Program Manager for customer service to manage the service operation and improve the customer experience. Responsibilities include designing service strategies, developing a standardized service framework, and implementing Level 3 tagging systems.
Requirements
- Design detailed service strategies for customer support
- Develop and maintain a standardized service framework (Master Service Doc)
- Implement Level 3 tagging systems and design corresponding actions
- Define and expand the action library