User Specialist, Customer Support

As a User Specialist, Customer Support, you will be responsible for handling user feedback and safety inquiries, managing various user issues, recommending solutions and guiding users through features and functionalities, and providing top-quality user experience.

Requirements

• Proficient in both written and verbal English communication.
• Demonstrated ability in problem-solving and root cause analysis.
• Strong attention to detail when handling customer inquiries via chat and email.
• Experience using ticketing systems or customer service platforms.
• Understanding of customer service KPIs such as CSAT, AHT, FCR, and SLA.
• Ability to prioritize tasks in a fast-paced environment with a strong focus on customer satisfaction.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance