Creator Support Specialist, Customer Support

As a Creator Support Specialist, you will deliver outstanding white-glove service to TikTok creators, manage inquiries and issues, and ensure a smooth experience. You will handle safety-related concerns and collaborate with cross-functional teams to address complex challenges.

Requirements

• Professional working proficiency (written and spoken) in English
• Minimum 1 year experience in a user support or customer service role
• Experience providing exceptional customer service via email/written channels
• Demonstrates strong multitasking abilities, effectively managing concurrent requests from multiple sources
• Strong written communication skills
• Proficiency with computers, CRM software, and strong typing skills
• First-class time management and decision-making skills

Benefits

• Competitive salary
• Benefits package
• Opportunities for growth and development