Process & Standards Specialist, Customer Support

Process & Standards Specialist, Customer Support job description: Develop product and platform expertise, design and launch process improvement programs, prioritize and optimize customer support processes, drive automation and innovation in user support strategies and operational processes.

Requirements

• Bachelor’s degree in Business, Economics, or related field and/or equivalent practical experience
• 5+ years in Customer Service/Support with a focus on operational excellence and continuous improvement
• 2+ years experience developing customer support processes and solutions in a fast-paced environment
• Proven experience in process design, optimisation and project/program management
• Strong communication & interpersonal skills, with the ability to collaborate effectively across functions and resolve complex issues