Customer Relations Management Analyst
TimkenIllinois, United States ⢠New York, New York, United States
Posted March 16, 2026
Full Time
About the Company
Timken is a global team of 19,000 people in 45 countries, working to improve the efficiency of today's industrial equipment and prepare for the future of motion.
Job Description
The Customer Relations Management Analyst supports U.S. and global Customer Service operations within the OE Chain division. The position is responsible for analytics, KPI governance, process improvement, and order-to-cash (OTC) process support to enable a best-in-class customer experience. This role will also serve as the primary customer account management for OE Chain customers, providing proactive communication, order management, and issue resolution to support performance, growth, and customer satisfaction.
Requirements
- Primary customer account management for OE Chain customers
- Analyze and interpret global KPI data to identify problem areas and recommend corrective actions
- Support continuous improvement activities and ensure adherence to OTC policies and procedures
- Identify and support AI/automation opportunities
- Collaborate with Supply Chain, Sales, Manufacturing, and IT to resolve issues impacting customer performance and internal delivery metrics
- Conduct special analyses to troubleshoot, investigate, or diagnose customer-impacting issues
- Support training to U.S. and global customer service associates on SAP transactions, OTC processes, e-commerce tools, or new workflows
Benefits
- Paid time off plan
- 401k
- Comprehensive benefits package including medical, dental, and vision
