Member Experience Strategist

Tinker Federal Credit Union's Digital Strategy department has an immediate opening for a Member Experience Strategist. This is an exciting opportunity to join the largest and best credit union in Oklahoma, with a professional workplace where all employees have the opportunity to feel seen, respected, valued and heard.

Requirements

• Defining, analyzing, and continuously improving end-to-end member and employee journeys across digital channels, branches, member support, and operational teams.
• Managing scalable feedback systems, conducting qualitative and quantitative research, and translating insights into clear experience, workflow, and system requirements for credit union platforms.
• Uncovering member motivations, expectations, and pain points, and partnering with departments to embed those insights into product development, service design, messaging, and operational processes.

Benefits

• competitive pay
• robust benefits package
• smart casual dress code