Member Experience Strategist

Tinker Federal Credit Union has an opening for a Member Experience Strategist to define, analyze, and improve member and employee journeys across digital channels, branches, and operational teams.

Requirements

• Defining, analyzing, and continuously improving end-to-end member and employee journeys
• Managing scalable feedback systems and conducting qualitative and quantitative research
• Partnering with departments to embed insights into product development, service design, messaging, and operational processes
• Experience in digital experience, service design, or product management, paired with customer insights and research expertise

Benefits

• Competitive pay
• Robust benefits package
• Smart casual dress code
• Professional development and growth through training and continued education