Member Experience Strategist
Travis Credit UnionVacaville, California, United States
Posted April 20, 2026
82280 - 101128 USD
Full Time
About the Company
Travis Credit Union is a financial cooperative that prioritizes the well-being of its employees and their families.
Job Description
The Member Experience Strategist plays a key role in supporting the development and execution of member experience strategies at the credit union. This role focuses on mapping member journeys, conducting research, analyzing feedback, and delivering actionable insights that inform product, service, and operational improvements.
Requirements
- Proficiency in journey mapping tools (e.g., UXPressia, Lucidchart)
- Experience with CX platforms (e.g., Qualtrics, Medallia)
- Strong analytical skills; familiarity with Excel, SQL, or data visualization tools
- Advanced skills in MS Office Tools including Excel, PowerPoint, and Word
- Excellent written and verbal communication skills
- Ability to synthesize complex data into clear, actionable insights
- Collaborative mindset and ability to work cross-functionally
- Understanding of member-centric design principles, Journey mapping and Service design
Benefits
- Competitive medical, dental, and vision insurance
- Mental health and wellness programs
- Employee performance incentive plan
- Merit-based salary increases
- 401(k) program with immediately vested employer match
- Generous holiday and vacation policies
- Exclusive TCU perks such as employee loan and credit card discounts
