Senior Customer Success Manager

As a Senior Customer Success Manager, you will own relationships with top tier customers, driving adoption, retention, and expansion of our products. You'll serve as a trusted advisor and strategist, guiding customers through each stage of their journey while helping shape their future success with Tipalti.

Requirements

• 5+ years of relevant experience with a minimum of 5+ years of customer success or account management experience, preferably in the Fintech space.
• ERP experience, accounts payable, Gainsight, Zendesk, Salesforce, Jira, analytic reporting, and CSM tool experience is a plus
• Proven ability to network with senior internal and external personnel (CEO, CFO, etc.), including key contacts outside your own area of expertise.
• Highly organized with excellent oral and written communication and interpersonal skills
• High level of enthusiasm, initiative, commitment, and professionalism
• Ability to gather complex requirements and work with a team to design a solution and build compelling value propositions

Benefits

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary and stock options
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Dog-friendly office
• Conveniently located close to transit
• Phone/internet allowance
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture