IT Operations Technician

TMGM is a leading online trading and investment services provider with a global presence. As an IT Operations Technician, you will provide end-to-end technical support to ensure seamless operations across the organization.

Requirements

• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Monitor and maintain computer systems and networks, responding in a timely manner to service issues and requests.
• Provide technical support across the company to ensure optimal operations.
• Set up accounts for new users and assist with password or login problems.
• Test and evaluate new technology to drive continuous improvement in IT support.
• Ensure security and privacy of networks and computer systems.
• Provide support, including procedural documentation and relevant reports.
• Keep records of repairs and fixes for future reference.
• Offer timely technical support and teach users how to utilize computers correctly.
• Conduct electrical safety checks on computer equipment to ensure compliance with industry standards.

Benefits

• Job security from day one – 1-month notice period applies both during and after probation
• Stable working hours – from 8:30 AM to 6:00 PM with a 30-minute lunch break
• Generous overtime pay – up to 3x on public holidays, plus meal allowance
• 22 annual leave days – any remaining unused annual leave will be cashed out
• Sick leave that grows with you – from 6 days in year 1 to 15 days from year 2, with unlimited carryover
• Monthly allowance + group medical insurance