IT Operations Technician

We are seeking a proactive and detail-oriented IT Support professional to provide day-to-day technical assistance across the organization.

Requirements

• Review, update, prioritize, and follow up on assigned tickets in a timely manner.
• Respond to and resolve incident tickets, including hardware, software, network, printer, email, login, and access-related issues.
• Handle service request tickets, such as user account setup, password reset, software installation, device preparation, access requests, and basic configuration changes.
• Maintain accurate records of IT assets, repairs, support activities, and ticket history.
• Prepare simple user guides, knowledge base articles, and support documentation when required.
• Follow company IT security, data privacy, and access control procedures.

Benefits

• Competitive salary
• Health and wellness benefits
• Clear career growth and development opportunities within a global organisation