Mortgage Collection Specialist
Together - loans, mortgages & financeChester, England, United Kingdom
Posted November 26, 2025
Full Time
About the Company
Together is a mortgage lender that has helped thousands of people and businesses unlock their property ambitions.
Job Description
As a Mortgage Collections Specialist, you will provide high quality support to customers in financial difficulties or experiencing in-life vulnerabilities. You will deal with inbound and outbound telephone calls, resolve customer enquiries, and identify potential customer complaints.
Requirements
- Collections experience within the Mortgage industry
- Collections experience in a regulated industry
- Experience of the whole collections journey - from early arrears to late arrears collecting
- Exceptional Customer Service and communication skills
- Excellent attention to detail
- Ability to work under pressure
Benefits
- 26 days holiday
- Free access to company holiday homes
- Buy & sell holidays
- Discretionary annual bonus
- Matched pension contribution
- Health cash plan
- Private medical insurance
- Life assurance
- Critical illness cover
- Travel season ticket loans
- Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts
