Voice & CCaaS Services Engineer – Delivery & Implementation

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation and deliver mission-critical CX through cloud communication solutions.

Requirements

• Solution delivery and implementation
• Design and deployment ownership
• Project execution and coordination
• L3 support and incident response
• SIP and voice architecture expertise
• Platform integration
• WebRTC enablement
• Automation and scripting support
• Cross-team collaboration
• Continuous improvement

Benefits

• Training and Development
• Discretionary Yearly Bonus & Salary Review
• Healthcare Coverage based on location
• 20 days Paid Annual Leave (15 days for Malaysia based roles), plus other leave allowances