Your Tasks
The Operations Manager ensures the successful operation of the Topgolf Oberhausen facility and takes on the executive function in the absence of the Managing Director. You are the first point of contact for operational issues, lead the various departments with the respective managers, and develop the Topgolf Oberhausen team further. With your presence, words, and actions as a host, you make our guests and our team happy. This actively shapes the success of Topgolf in Europe!
What awaits you at Topgolf Oberhausen
- Securing the operation of the facility with a focus on the principle of "Service on Rockstar Level"
- Leading over 150 employees in the restaurant, bar, terrace, and events areas
- Direct reporting line to the Managing Director and deputy of the Managing Director in the absence
- Ensuring the care of 10,000+ guests per week with the goal of continuously increasing guest satisfaction
- Quality management and implementation of all Topgolf standards
- Leading the Operation Team with the respective department managers
- Supporting, organizing, and conducting projects
- Creating and developing processes and standards
- Cooperation with other departments such as Finance, Sales, and Marketing
- Budget responsibility, as well as optimization of costs, processes, and inventory
- Team development
What you should bring
- Over 7 years of experience in managing restaurants, hotels, or leisure parks with experience as deputy general manager or general manager in one or more units with high volume
- Ability to multitask in a structured working method in an environment with high volume and high speed
- Well-groomed appearance, positive aura, and empathy
- Ability to motivate a team on all levels
- Enjoyment in dealing with people, as well as an open, communicative, and friendly approach
- Excellent team, time management, and organizational skills
- International professional experience is desirable
- Good German and English language skills
What we offer you
- Above-average & fair remuneration
- Vacation allowance
- 30 vacation days
- Attractive career opportunities at Topgolf Oberhausen or with the perspective of working in other locations such as Austria, Switzerland, and Italy
- Overtime is compensated with leave in lieu
- Co-determination and establishment of a globally successful entertainment & gastronomy concept
- Training and development opportunities through courses, training & seminars
And in addition, we already offer the following benefits:
- Participation in the Corporate Benefit Program
- Employee discounts for Topgolf merchandise products
- Employee discounts for food and drinks within our facility
- Free games outside of peak hours
- Occupational pension provision
- Employee recognition program ROCKSTAR
- Contribution to a fitness studio near you through Hanse-Fit
- Support for kindergarten costs
And because that's not enough, we are working every day to create new benefits for you!
