The Senior Manager, Bike Share Operations reports to the Director, Bikeshare & Micro-Mobility and ensures efficient, effective, safe and customer-centric operations in the Bike Share Toronto Program. The incumbent is responsible for the co-ordination and execution of various functions within the bike share program to set, and achieve, annual operating plan in alignment with the Bike Share 2030 Growth Strategy.
Requirements
- Oversee and manage the program’s operations budget and deliver the P&L to plan.
- Routinely review business results with the bike share team and vendors to optimize efficiency, performance and productivity.
- Oversee and manage the activities of the bike share’s strategic partners to ensure adherence to established SLA’s.
- Manage and analyze Key Performance Indicators (KPIs) to improve performance.
- Lead the pro-active development and coordination of responses to major initiatives, programs and irregular operations to minimize the impact on customer experience and the P&L.
- Oversee and monitor the implementation of new products and services to Bike Share Toronto.
- Responsible for managing the resources, scope, budget, schedule, and quality of deliverables of the assigned programs and/or projects.
- Accountable for on-time, on-budget, and in-scope completion of assigned projects that are compliant with applicable external legislation and internal policies and processes including project governance framework and project management methodology- providing feedback for continuous improvement as requested.
- Able to take broad concepts and turn them into achievable plans and manage the plans from requirements through design and implementation.
- Deliver the P&L to plan.
- Leads the preparation and ongoing management of the annual operating budget.
- Manages vendor payments according to payment schedules, service delivery and service level agreement performance.
- Oversee and manage the development of yearly, monthly, and seasonal operating plans.
- Develop and implement improved processes, procedures, and policies based on ongoing monitoring. Assess the bike share program to identify areas for enhanced productivity and efficiency, forecasting resource requirements.
- Lead and implement forecast modelling for asset optimization of rebalancing trucks, bikes, and human resources.
- Lead change management initiatives that ensure high level of team communications and engagement throughout the process.
- Develop and implement standard operating procedures in collaboration with team members.
- Ensure that the strategies developed are being executed daily.
- Ensure compliance with company policies and standards. This person lives the Leadership Behaviours of the organization.
- Oversee and monitor the day-to-day delivery of operations excellence, through effective leadership, coaching and operational efficiency; ensure vendor performance, a high level of work quality; encourage innovative and critical thinking.
- Effectively communicate our TPA Vision, Mission with staff, vendors and partners.
- Motivate staff, vendors and partners by involving them in the business through obtaining their ideas and feedback.
- Engage partners in growth strategy conversations (i.e., increasing revenue, membership, ridership and delivering the financial plan)
- Build a great place to work; promote a healthy environment.
- Models Leadership Behaviours that embody the TPA’s Core Values, supporting its success through operational excellence, effective leadership, teamwork, collaboration and communication.
- Maintain up-to-date knowledge of the parking, mobility and facilities maintenance industries and involvement of city agencies.
- Complete other duties as assigned.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
