Quality Assurance Specialist - Las Vegas

Quality Assurance Specialist role involves auditing and refining client case profiles to ensure accuracy and completeness. Responsibilities include spell-checking, proofreading, validating personal details, and resolving discrepancies in case criteria.

Requirements

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
• 2+ years of previous experience in intake, quality assurance, auditing, as a Paralegal, legal secretary, in a legal assistant capacity, or in a related field
• Must be available to work at least one weekend day or evenings as part of a set schedule
• Proficiency in navigating multiple Customer Relationship Management (CRM) systems
• Exceptional oral and written communication skills with strong command of grammar and punctuation
• Ability to speak with individuals in a productive and professional manner, demonstrating empathy when necessary
• Strong attention to detail — Having the ability to catch errors and mistakes on case files
• Competence in addressing delicate subjects, such as sexual abuse, with professionalism and sensitivity
• Excellent typing skills and adeptness in note-taking

Benefits

• Comprehensive Health Coverage – Medical, dental, and vision plans tailored to support your wellbeing
• Paid Time Off – Generous PTO to help you recharge
• Fulfilling Career Path – Grow your skills while contributing to cases that change lives and hold corporations accountable