Senior Director, CS Platform & AI
TouchBistroToronto, Ontario, Canada
Posted April 8, 2026
180000 - 200000 CAD
Full Time
About the Company
TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier.
Job Description
TouchBistro is looking for a Senior Director, CS Platform & AI to own how Customer Success operates at scale, designing and evolving workflows across onboarding, billing ops, support, and retention, and embedding AI into real workflows and driving measurable impact.
Requirements
- 10+ years in Customer Success Operations, RevOps, or Systems leadership
- Deep experience owning end-to-end CS technology ecosystems
- Strong Salesforce expertise (Service Cloud required; technical depth strongly preferred)
- Proven ability to design systems aligned to real operational workflows
- Experience working with data, analytics, and reporting ecosystems
- Exposure to AI/automation in business operations (practical application > theory)
- Strong business acumen — understands how CS drives retention and revenue
- Ability to prioritize for impact and cut through complexity
Benefits
- Generous Time Off Program
- Health, Dental, and Vision Benefits
- Flexible Health and Wellness Plan
- Parental Leave & top up
- Employee Assistance Program
- Professional Development
- Volunteer Program
- Monthly Lunches
