We’re looking for a Senior Manager, CS Systems & Optimization to own and evolve the business systems, workflows, and operating procedures that power our Customer Success teams.
Requirements
- Proven ability to prioritize and drive systems and process changes in complex, cross-functional environments, including influencing stakeholders without direct authority.
- Salesforce Administrator Certification (required).
- 5+ years of experience in Customer Operations, CS Operations, RevOps, or similar.
- Deep hands-on experience configuring and administering CRM platforms (Salesforce preferred).
- Experience managing or supporting contact centre technologies (AWS preferred).
- Strong process design and systems architecture capability.
- Experience leading cross-functional systems initiatives.
- People leadership experience.
- Ability to translate operational needs into scalable system solutions.
Benefits
- Generous Time Off Program
- Health, Dental, and Vision Benefits
- Flexible Health and Wellness Plan
- Parental Leave & top up
- Employee Assistance Program
- Professional Development
- Volunteer Program
- Monthly Lunches