Senior Manager, CS Systems & Optimization

We’re looking for a Senior Manager, CS Systems & Optimization to own and evolve the business systems, workflows, and operating procedures that power our Customer Success teams.

Requirements

• Proven ability to prioritize and drive systems and process changes in complex, cross-functional environments, including influencing stakeholders without direct authority.
• Salesforce Administrator Certification (required).
• 5+ years of experience in Customer Operations, CS Operations, RevOps, or similar.
• Deep hands-on experience configuring and administering CRM platforms (Salesforce preferred).
• Experience managing or supporting contact centre technologies (AWS preferred).
• Strong process design and systems architecture capability.
• Experience leading cross-functional systems initiatives.
• People leadership experience.
• Ability to translate operational needs into scalable system solutions.

Benefits

• Generous Time Off Program
• Health, Dental, and Vision Benefits
• Flexible Health and Wellness Plan
• Parental Leave & top up
• Employee Assistance Program
• Professional Development
• Volunteer Program
• Monthly Lunches