Guest Services Agent- Beach Properties of Hilton Head
TowneSouth Carolina, United States
Posted December 10, 2025
Full Time
About the Company
TowneBank, founded in 1999, is a community‑focused financial institution serving Hampton Roads, Central Virginia, and the North Carolina market through more than 50 branches. The bank offers a full spectrum of retail and commercial banking, mortgage, wealth management, insurance, and real‑estate services, all delivered with a commitment to ethical standards and local decision‑making. Its distinctive value lies in combining deep local expertise with a culture of caring and diversity, positioning it as a trusted partner for both individuals and businesses that prioritize community growth. TowneBank’s subsidiaries—including Towne Wealth Management, Towne Insurance Agency, and Berkshire Hathaway HomeServices RW Towne Realty—extend its comprehensive financial solutions. As an equal‑opportunity employer, TowneBank supports a diverse workforce and invites talent to join its mission of serving others and enriching lives.
Job Description
The Guest Services Agent will handle customer inquiries, provide exceptional service, and maximize revenue opportunities. They will work closely with team members and other departments to ensure excellent guest service standards.
Requirements
- Handle telephone, email, internet and 'in person' inquiries efficiently and politely
- Exceed customers' expectations by delivering service in a professional, knowledgeable and accommodating way
- Maximize revenue by converting inquiries, recognizing business prospects, and taking every opportunity to upsell
- Liaise with all departments to ensure the best service is provided to our customers
- Ensure that all work meets company standards
- Maintain positive working relationships with guests, vendors, other employees, etc.
- Work closely with team members and other departments to ensure that Beach Properties of Hilton head is the best it can be
- Ensuring guest service standards are met during arrival, departure, and during any other contact with guests
- Navigating and managing guest issues during their stay
- Reporting guest issues accurately in Breezeway and to the appropriate department for resolution
