IT Support Analyst

We are seeking a hands-on, proactive IT Support Analyst to join our team, covering a broad range of responsibilities from software and hardware support to onboarding, asset tracking, and supporting IT-related building systems.

Requirements

• 2+ years of IT support or IT operations experience in a business or enterprise environment
• Strong troubleshooting skills across Windows, macOS, hardware, and common business applications
• Familiarity with IT asset management and lifecycle management best practices
• Basic understanding of networking concepts, including TCP/IP, switches, Wi-Fi, and VoIP systems
• Experience with virtual machine (VM) environments such as VMware or similar virtualization platforms
• Familiarity with IT Service Management (ITSM) tools (such as Jira Service Management, ServiceNow, or similar ticketing systems)
• Basic SQL knowledge and ability to perform simple queries for troubleshooting, reporting, or system data verification
• Experience supporting Warehouse Management Systems (WMS) or logistics-related systems is a plus
• Strong organizational, documentation, and communication skills
• Ability to manage multiple tasks and projects simultaneously in a fast-paced environment
• Ability to work independently while coordinating with cross-functional teams and vendors

Benefits

• Fully paid medical, dental, and vision insurance (partial premium coverage for dependents)
• Employer quarterly contributions to 401k funds
• 15 days accrued vacation
• 11 paid holidays
• Bi-annual reviews, and annual pay increases
• Health and wellness benefits, including free gym membership
• Quarterly team-building event