Client Success Manager
Trackforce Valiant + TrackTikUnited Kingdom
Posted April 10, 2026
Full Time
About the Company
Trackforce is a leading SaaS platform for physical security workforce management, with a global team of 300+ professionals and a customer base across 50+ countries.
Job Description
Trackforce is a SaaS platform for physical security workforce management, and we're hiring a Client Success Manager to drive customer retention, growth, and overall client health.
Requirements
- 5+ years in Customer Success, Account Management, or related SaaS roles
- Proven track record of achieving or exceeding GRR, NRR, and renewal targets
- Strong understanding of SaaS business models, customer lifecycle, and retention strategies
- Ability to interpret data, dashboards, and customer health metrics
- Strong proficiency in SaaS platforms and CRM tools (e.g., Salesforce)
- Ability to quickly learn and become an expert in TrackTik
Benefits
- Fully remote & flexible work
- 3 weeks of vacation from year one
- Paid sick days & family obligation days
- Comprehensive group health & dental coverage
- Telemedicine access
- Mental health & wellness support
- Life insurance, AD&D, long-term disability & critical illness coverage
- RRSP & DPSP with employer matching
- Employee referral bonus
- Paid volunteer day & recognition programs
