Associate Director - Customer Success

At Trackier, we're building SaaS products that are used in more than 20+ countries. We're looking for a proactive leader to manage the Demo & Onboarding vertical, building strong account relationships and driving revenue growth.

Requirements

• 7+ years of experience in Onboarding, Implementation, or Technical Customer Success in B2B SaaS with at least 3+ years directly managing teams
• Proven track record of leading and scaling teams in fast-paced SaaS environments
• B.Tech / BE is mandatory
• Strong technical foundation: REST APIs and Postman, SDK/API integrations and troubleshooting, Google ecosystem (GTM, Google Ads, GA), HTML/CSS/JS basics, and SaaS architecture

Benefits

• Comprehensive medical insurance coverage
• 5-day working culture
• Competitive, industry-leading salary structure
• Lucrative reimbursement policy