Customer Service Agent
TrackmanBogota, Bogota, Capital District, Colombia
Posted October 17, 2025
Full Time
About the Company
Since 2003, TrackMan has been a leader in providing advanced performance data solutions using proprietary radar technology for sports analytics. The company serves professional athletes and coaches in golf, baseball, tennis, and other disciplines, offering seamless mobile apps and interactive experiences that enhance player performance and viewer engagement. TrackMan's culture emphasizes diversity, innovation, and customer-centric approaches, fostering a dynamic global team.
Job Description
As a Customer Service Specialist, you'll be the frontline connection for customers seeking assistance, responding to inquiries via phone, email, or chat, and resolving technical issues with a proactive approach.
Requirements
- Proven experience in a customer service/support role, ideally within technology or a related industry.
- Ability to manage multiple cases efficiently and prioritize tasks in a fast-paced environment.
- Experience with remote troubleshooting, diagnostics, or technical support.
- High school diploma or equivalent; additional education in IT, customer service, or a related field is a plus
Benefits
- Paid time off
- Health insurance
- Other benefits not specified
