Customer Service Specialist (Tier 1)

Do you have a passion for customer support? We are looking for an experienced and highly motivated customer service specialist to provide an exceptional customer experience and interface with multiple internal and external teams.

Requirements

• Ability to build and maintain positive relationships
• Experience in customer service, preferably from a demanding industry
• Customer-focused experience focused on satisfaction
• Excellent communication skillset, verbal and written
• High attention to detail and ability to provide consistent quality
• Self-motivated individual who delivers on commitments
• Experience with technical support and troubleshooting methodology
• Ticketing system knowledge and support workflows (preferably Zendesk)
• Strong computer skills and knowledge of Windows operating systems up to Windows 11 (device management), as well as good skills in Microsoft Office
• Troubleshooting, project management, initiative and professionalism are of utmost importance

Benefits

• The chance to work with a dynamic and global team
• The opportunity to make a major impact on a company on the leading edge of technology, data, and sports
• The Office features bright meeting rooms, coffee areas to catch up with colleagues, a large testing arena with simulators available for employees and a fitness centre, everything surrounded by a beautiful forest and respecting the environment
• Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering
• We offer a competitive salary and benefits package